Showing posts with label web interface hangs. Show all posts
Showing posts with label web interface hangs. Show all posts

Sunday, February 14, 2010

Web Interface - Slow login

Symptoms: When a user logs in to the web interface, the login page clocks and it takes a long time to display the published applications. This problem is observed when the same web interface site is used to access multiple farms.

Cause: All the servers listed to contact one of the specified farms are not responding. This causes the web interface server to continue attempting to contact that farm during a confgurable time before it fails and display the published resources for the avaiable farms. Possible causes for the servers not responding: Servers are down, the Citrix XML service is not running.

Resolution: Change the servers used to contact the non responding farm for working servers or remove the farm from the web interface site if it's not longer required.